Refund Policy

• Custom services (bots, server setup, branded assets, monthly SaaS): full refund if we miss our committed delivery window by more than 72 hours, or if the final deliverable doesn't match the agreed scope and we can't fix it within 7 days.
• Monthly subscriptions: cancel any time. We prorate and refund the unused portion of the current month.
• Marketplace digital assets: refund within 14 days if the asset is broken or misrepresented. We can't refund a working asset that was already downloaded.

After you accept our quote, we commit in writing to a delivery window and a scope. If either of the following happens, you're entitled to a full refund of anything you paid on that order:

• We miss the delivery window by more than 72 hours without giving you advance notice and an agreed new window.
• The delivered work materially doesn't match the scope in the quote, and we can't fix it within 7 days of you reporting the issue.
• We have to decline your project partway through for reasons unrelated to breach of these terms.

You can cancel any monthly subscription (analytics, dashboards, AI Engagement Optimizer, etc.) from the billing portal or by emailing us. On cancellation we refund the unused portion of the current month and stop further charges. Annual plans are refundable pro-rata in the first 30 days of the billing period.

Because marketplace assets (emoji packs, server templates, bot scripts) are delivered instantly as downloadable files, we can't offer no-questions-asked refunds. We will refund an asset when:

• It doesn't install or work as described.
• The preview materially misrepresents what you received.
• A duplicate purchase was made in error.

Requests must be made within 14 days of purchase.

Email [email protected] with:

• Your order reference (from the confirmation email).
• A short description of what went wrong.
• Preferred refund method (original payment method by default).

We reply within 2 business days and refunds typically land within 5–10 business days depending on your bank or crypto network.

Please email us first — we resolve 99% of issues faster than a chargeback can. Disputes filed without prior contact may be contested with the payment processor, and repeat chargebacks without cause will end the business relationship.

Anything unclear? Reach out via /contact or email [email protected]. Our job is to make this simple.